Return Policy

14-day return policy

If for any reason you're not 100% satisfied with your purchase, you can return your order within 14 days of delivery.

Return process

If you want to return your purchase, send us an email at refunds@shopmoondrop.com with your order information, reason for return, and any pictures of the item if applicable.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@shopmoondrop.com.